Innovative Staff Solutions is growing, and we are seeking a working Team Lead in Mexico, Missouri. This is a production based, working Team Lead position with Monday through Friday hours of 3pm to 11pm. Ideal candidates will have impeccable customer service and communication skills, a positive attitude, and thrive in a fast-paced, people-centric environment. ISS believes in cultivating the skills of our team and offers growth potential to those desiring to advance their careers.

The Team Lead would act as a liaison between ISS employees, key contacts at the client location and Innovative Staff Solutions.

Team Leads are responsible for the following:

• Primarily work on the production floor and;
• Learn and perform all production positions as well as training of employees.
• Build relationships by effectively communicating with all levels of staff/employees at the site.
• Take directions from the client’s Supervisors and communicate to ISS Employees
• Monitor attendance of ISS flex employees
• Communicate schedule changes, missing employees and subsequent disciplinary action needs to ISS Management
• Promote a positive, collaborative work environment by mediating conflict resolution as needed.
• Maintain a safe and clean work environment through completion of production floor and safety walks.
• Counsel, coach, and mentor employees
• Document and maintain shift notes in Team Lead Wrap up Email.
• i.e., Attendance record, shift recap, employee management, or any information that the ISS Branch location should be made aware of
• Performing random drug screens as needed
• Any other duties as assigned by Management

Initiative:

Pro-active attempts to influence events to achieve goals: self-starting rather than passive acceptance. Go beyond the norm and act beyond specific, explicit job responsibilities. Initiative will originate action rather than response only to the action of others.

• Make suggestions to solve problems and improve production without being asked.
• Make self-development efforts.

Customer Service Orientation:

Listen to and understand the client, anticipating client needs, giving high priority to customer satisfaction. Listen to the clients’ difficulties and requests with empathy and a willingness to make an extra effort to help the client. Anticipate the clients’ needs and respond quickly, accurately, and pleasantly.

• Communicate with clients as well as field and office personnel in a warm and helpful manner while simultaneously building credibility and rapport.
• Provide timely and thorough service to clients.
• Retain flexible schedules to service clients’ request and/or handle complaints.

Judgment:

Develop alternative courses of action and make decisions which are based on logical assumptions, and which reflect information. Use the information available to develop alternative possibilities, understand the pros and cons of each alternative and choose the most appropriate course of action.

• Maintain a mature problem-solving attitude under stressful circumstances.
• Make decisions to resolve client complaints.
• Inform ISS management of the status of important work or emergencies.

Work Standards:
Set high goals or standards or performance for self, staff members, others, and business unit.

• Make sure work is completed in an accurate and timely fashion.
• Make sure work meets quality standards.
• Show pride in your work.
• Set example of high-quality work for staff members or peers.

REQUIREMENTS:

• Supervisory experience preferred.
• History of success evidenced by increased responsibilities and/or promotions.
• Strong communication and problem-solving abilities.
• Working knowledge of computer systems and data entry skills
• Excellent verbal and written communications skills
• Ability to work flexible/extended hours when necessary.
• Ability to work effectively in a team environment.
• Valid driver’s license
• Reliable transportation